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Don Hansen, of Regents Capital Corporation on What Customers Really Want

September 19, 2018, 07:00 AM

VIDEO INTERVIEW: Don Hansen, CEO, Regents Capital Corporation discusses how the demands of customers are impacting the equipment finance industry. According to Hansen, as technology continues to create greater efficiency in the credit approval and funding process, customers’ expectations for speedy approvals and funding will continue to grow. And, these changing customer demands are shaping what equipment finance companies must deliver in order to be successful. Customers want speedy approvals, and today, there is much more data available to equipment finance companies that enables them to move loan and lease requests quickly through the credit process, and deliver the financing using a mix of devices – including mobile devices.

According to Hansen, eventually customers will get to the point where they will choose their financing source based on their ability to deliver financial products utilizing technology. This should be a welcome change because when an equipment finance company discovers how to aggregate data from valid sources in the right manner, they will ultimately deliver a stronger value proposition to their customers.

Equipment Finance Advisor’s Thought Leadership Videos feature interviews with subject matter experts and leaders from bank-owned equipment finance companies, leasing companies, banks, independent commercial finance companies, consultants, service and product providers and more – offering their candid thoughts in interviews broadcast via Equipment Finance Advisor’s YouTube Channel.

Don Hansen
Chief Executive Officer | Regents Capital Corporation
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