Center Parc Credit Union has streamlined its loan payment operations with Alacriti's Orbipay Loan Payments solution, replacing fragmented payment processes with a unified self-service experience that makes it easier for members to make loan payments.

Like many credit unions, Center Parc Credit Union had accumulated different payment systems over time, each requiring a separate workflow and manual handoffs. This operational complexity demanded more of staff and limited the digital experience available to members. With Alacriti, the credit union now automates key payment workflows and reports while serving members across different channels, including Web, Agent, and IVR, as well as types such as recurring payments—all under one platform.

"From the start, our priority was a seamless experience for our members—one login, one platform, no friction. That's exactly what Alacriti delivered," said Michelle Sass, Senior Vice President of Digital and Project Management at Center Parc Credit Union. "With Alacriti, we've established a stronger foundation for loan payments today and a clear path toward expanding our real-time payment capabilities in the future."

With Orbipay Loan Payments, Center Parc Credit Union now benefits from:

• A unified loan payment platform that simplifies payment operations
• Self-service loan payments through online banking, Guest Web, and employee-assisted channels
• Automated recurring ACH and Debit Card payment processing
• Automated reporting and payment workflows that improve operational visibility
• Streamlined processes that reduce manual work and support a better member experience

Having established a modern foundation for loan payments, Center Parc Credit Union is expanding its payments modernization strategy with Alacriti's Orbipay Payments Hub. The credit union plans to enable instant payment Send and Receive capabilities through both the RTP network and the FedNow Service, providing a unified infrastructure for real-time payments, intelligent payment routing and robust fraud controls designed to help mitigate risk as instant payment capabilities expand.

"Payments modernization isn't about solving one problem at a time," said Mark Majeske, Senior Vice President of Faster Payments at Alacriti. "Center Parc Credit Union is building a unified payments foundation that simplifies operations today while positioning the credit union to support real-time payments and future innovations as member expectations continue to evolve."