North Star Leasing, a division of Peoples Bank, has partnered with Tamarack Technology on the implementation of TrailView Customer Service Portal. An element of North Star Leasing’s commitment to improve the customer experience and streamline operations, Tamarack’s TrailView portal provides North Star Leasing’s customers with 24/7 access to account information.
According to Rebecca Chandler, Senior Vice President of Operations at North Star Leasing, the feedback after only a few months has been extremely positive: “Our customers are small business owners who don’t have the luxury of only working regular office hours. Because of this, they need 24/7 access to their accounts. TrailView gives our customers access to the information they need in a manner that fits their schedules.”
Through the customer service portal, North Star Leasing customers receive an enhanced level of self-service capabilities and real-time visibility into their equipment financing accounts. With its intuitive interface, users can effortlessly manage their equipment financing accounts, access critical information, make payments and submit support requests.
“North Star Leasing is a perfect example of how integrating the data from multiple equipment finance software systems into a single point of access can improve customer experience as well as operations,” said Scott Nelson, President and Chief Digital Officer at Tamarack Technology. “In addition to reducing call volume, the TrailView portal improves the efficiency of customer service teams by providing a single access point for all customer information as well as providing exactly what users see during support calls.”
The TrailView Customer Service Portal offers a range of features designed to streamline and optimize the customer experience. Those features used by North Star Leasing include:
- Account Management: Customers access equipment finance agreement details and update their contact information.
- Payment Management: Users can conveniently make payments and view payment history.
- Support Ticketing: Customers can submit support tickets and track their progress, ensuring prompt resolution of any inquiries or issues.