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Longtime JDR Solutions Customer Service Specialist Retires

December 20, 2018, 07:15 AM

After thousands of customer service interactions and written notifications, a JDR Solutions employee is writing the final chapter in his lengthy career.

Dan Dorsey, a Customer Service and Collections Specialist, will retire at month’s end, following 17 years of service with JDR. Dorsey started at JDR in January 2002, two months after the company was founded.

“Dan is one of our longest-tenured employees. He’s seen JDR grow from a handful of employees with only a few clients, to one with 35 employees and more than 30 clients,” said John Schaffner, JDR President. “His commitment and hard work have been instrumental in JDR becoming the foremost service provider within the equipment leasing industry.”

Dorsey handles a variety of tasks, including collections, UCC filings, sales and user tax returns, and written communications to end-users and customers in support of JDR clients. Before joining JDR, Dorsey served 32 years in auditing, credit, collections, customer service, training and market research positions at banks and finance companies in the Indianapolis, IN, area. He also was a licensed high school basketball and football official.
Dorsey received a bachelor’s degree in economics and management from the University of Dayton in Ohio in 1970.

“I appreciate the opportunities provided to me by JDR Solutions, and am confident of its continued success in the future,” Dorsey said.

Indianapolis-based JDR Solutions offers front end and backoffice portfolio and database management services and consulting, software as a service and custom web portal design and development. Its customers include banks, manufacturer captives and independent finance companies in the United States, Canada and United Kingdom.

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