In this interview with Eldon Richards, Chief Technology Officer of IDS | Secured Finance Technology, Richards discusses how rapid advancements in technology including AI and Machine Learning can empower agility in the equipment finance industry and positively impact the customer experience. Richards also provides his insights into the technologies that are likely to have the greatest impact on the future of the equipment finance industry, how technology allows lessors/lenders to mitigate risk via the aggregation of industry and market data, and finally he discusses how the effective implementation of technology can improve the customer experience.